Customer Service > Delivery & Shipping


Domestic Shipping

We strive to ship every order within 2 business days; however, this cannot be guaranteed. Any order received after 12:00 PM PT may not ship until the next business day. Once your order has been packed and is ready for pickup by our Shipper, you will receive an Order Status email with tracking information.


Delivery Times

Are estimates for shipments going from our warehouse in San Diego to your US address.

UPS: Aproximately 1-5 business days.
Priority Mail: Approximately 1-3 business days.
Freight (Large Orders): Approximately 3-7 days.

Rush  Orders: If you need same day shipping, require UPS Saturday Delivery, or have other urgent shipping needs, please place your order over the phone 877-945-4900 or 619-710-8885. Customer Service personnel are available weekdays between 8 a.m. and 4:00 p.m. PT. 

Shipping Method: All orders will be shipped via UPS (United Parcel Service) or USPS (United States Postal Services), unless you specify and arrange the pick-up of your order by another carrier. If you would like to use your own shipping carrier and account you must call to place your order.

Shipping Costs: To calculate shipping rate add items to your cart and select your location. During checkout you will be able to select from a variety of shipping options that provide a range of shipping costs. Shipping costs are calculated automatically by our system according to the weight and shipping address destination.

Large Orders: Orders with more than 6 boxes may ship via a Freight company. We may contact you before we prepare your order with an updated shipping cost. Please expect a call from the freight company, Old Dominion, who will schedule an appointment to deliver your order. Additional services requested by customer, such as the use of a forklift or inside delivery, may incur additional charges to customer. Tierra y Fuego reserves the right to charge your account for charges made above the paid shipping charges on an order.
 

Shipping Address Accuracy

Our systems automatically ship to the address you provide during checkout. Please ensure its accuracy. 

In case a shipment is undeliverable, refused, or delivered to an incorrect address (incorrect zip code, missing apartment/suite/office number/name, etc.) due to customer error, the customer will be charged for both the original shipment charges and any additional charges if the carrier charges us to return the item to us (a common UPS practice).

If you want us to re-ship your item, you will have to pay shipping costs a second time. If you do not want it re-shipped, we will treat your package as if it was a return.

Change of address: If a shipping address is changed during the transit of package(s), and there are additional charges made by the freight or shipping company, the additional charge will be charged to customer. 
 

Out of Stock Items & Backorders

We attempt to have an accurate and updated inventory of our products to provide you with immediate availability. In the unlikely case that a product is out of stock, we will notify you by the next business day. At this point, you will have the option to cancel the order or place it on backorder. Most backorders are fulfilled within three to five weeks.

In the case that a backorder is not completed within the allotted time you may choose to cancel the order, or continue to wait. You may also choose to have Tierra y Fuego ship the portions of your order that are in stock. Your remaining or complete order will be shipped as soon as the product(s) arrive(s) to our warehouse. 

 

Free Shipping Promotions

We occasionally offer free shipping promotions. Orders are sent using our Standard Shipping method although other shipping methods are available at checkout if you want your purchase delivered faster. 

Free shipping applies ONLY to domestic U.S. shipping addresses within the 48 continuous U.S. states and may not include Hawaii, Alaska, Puerto Rico, APO and U.S. Territories. If you return an item that was shipped with free shipping, we will deduct the cost of shipping for that item from the amount of your refund.

 

International Orders

We offer multiple methods of international shipping, but they usually break down into two categories: slow and economical or fast and expensive. If you select an economical method please expect your package to take from two to four weeks for delivery, sometimes longer due to delays in customs. UPS Worldwide Expedited shipping usually arrives in four to seven business days and is highly recommended for international orders.

The quality and timeliness of Postal Services vary by country. As a result, orders sent to addresses outside the United States are sent at the customer’s risk. If you want a quick delivery and point-to-point tracking please select a UPS shipping method or Priority Mail International from the US Postal Service. You may also call to place your order and use your FedEx or DHL account for shipping.

Duty (or customs tariffs) are not included in the item price or shipping charges, and are the buyer's responsibility. Duty is set by the destination country’s customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are usually collected by the carrier on delivery but may also be billed later. 


 

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Tierra y Fuego is your premier artistic handcrafted ceramic tile company offering one of the world’s largest selection of handcrafted Mexican tile, including wall and floor tiles, ceramic talavera bathroom sinks, drawer knobs, wall sun and plates, flower planter, and more. Whether you’re looking for tile and accessories for a remodel or a new construction Tierra y Fuego offers you…And all of Tierra y Fuego orders are backed by our 100% Satisfaction Guarantee.