Customer Service > Delivery & Shipping
We strive to ship every order within 2 business days; however, this cannot be guaranteed. Any order received after 12:00 PM PT may not ship until the next business day. Once your order has been packed and is ready for pickup by our Shipper, you will receive an Order Status email with tracking information.
Are estimates for shipments going from our warehouse in San Diego to your US address.
Rush Orders: If you need same day shipping, require UPS Saturday Delivery, or have other urgent shipping needs, please place your order over the phone 877-945-4900 or 619-710-8885. Customer Service personnel are available weekdays between 8 a.m. and 4:00 p.m. PT.
Shipping Method: All orders will be shipped via UPS (United Parcel Service) or USPS (United States Postal Services), unless you specify and arrange the pick-up of your order by another carrier. If you would like to use your own shipping carrier and account you must call to place your order.
Large Orders: Orders with more than 6 boxes may ship via a Freight company. We may contact you before we prepare your order with an updated shipping cost. Please expect a call from the freight company, Old Dominion, who will schedule an appointment to deliver your order. Additional services requested by customer, such as the use of a forklift or inside delivery, may incur additional charges to customer. Tierra y Fuego reserves the right to charge your account for charges made above the paid shipping charges on an order.
Shipping Address Accuracy
Our systems automatically ship to the address you provide during checkout. Please ensure its accuracy.
In case a shipment is undeliverable, refused, or delivered to an incorrect address (incorrect zip code, missing apartment/suite/office number/name, etc.) due to customer error, the customer will be charged for both the original shipment charges and any additional charges if the carrier charges us to return the item to us (a common UPS practice).
If you want us to re-ship your item, you will have to pay shipping costs a second time. If you do not want it re-shipped, we will treat your package as if it was a return.
Change of address: If a shipping address is changed during the transit of package(s), and there are additional charges made by the freight or shipping company, the additional charge will be charged to customer.
Out of Stock Items & Backorders
We attempt to have an accurate and updated inventory of our products to provide you with immediate availability. In the unlikely case that a product is out of stock, we will notify you by the next business day. At this point, you will have the option to cancel the order or place it on backorder. Most backorders are fulfilled within three to five weeks.
In the case that a backorder is not completed within the allotted time you may choose to cancel the order, or continue to wait. You may also choose to have Tierra y Fuego ship the portions of your order that are in stock. Your remaining or complete order will be shipped as soon as the product(s) arrive(s) to our warehouse.
Free Shipping Promotions
We occasionally offer free shipping promotions. Orders are sent using our Standard Shipping method although other shipping methods are available at checkout if you want your purchase delivered faster.
Free shipping applies ONLY to domestic U.S. shipping addresses within the 48 continuous U.S. states and may not include Hawaii, Alaska, Puerto Rico, APO and U.S. Territories. If you return an item that was shipped with free shipping, we will deduct the cost of shipping for that item from the amount of your refund.